Our Warehouse

75 / 35 Sefton Road
Thornleigh
NSW 2120

For Service Enquiries: Online Request Form

For Sales: Online Order Form

Tel:  (02) 9999 3788 or 9979 7755

Submit an Online Enquiry

Online Enquiry Form

Reach out via E-mail

service@jgmaster.com.au

Call our office

Tel: (02) 9999 3788  or  (02) 9979 7755 

 

Please read our FAQ below, or contact us for further assistance.

Can I cancel or change my service booking?

Yes you can! We offer a 100% refund if you wish to to cancel your online booking, Or wish for any date changes if cancellation / change is received within 30mins of booking being placed.

In the event that you wish to cancel it after 30mins of placing the booking we offer a credit, less administration fee of $35. You can use your credit for purchase of any products or future service bookings within our website.

Which payment methods are accepted in the Online Shop?

We accept all major credit & debit cards. Your card details are not saved.

How long will delivery take?

Once we receive your order our team will prepare and arrange for dispatch of your order immediately. You should expect your item to arrive within 2-4 Business Days. Or take up our SAME DAY / NEXT BUSINESS DAY delivery option.

How secure is shopping in the Online Shop? Is my data protected?

We’ve partnered with two of the world’s most trusted payment processing platforms—PayPal and Stripe. Known for their industry-leading security and buyer protection, they ensure your transactions are safe, secure, and fully encrypted.

What exactly happens after ordering?

We will instantly receive notification of your order. You will also receive confirmation via email. We will then arrange to dispatch your items in a timely manner. You will be updated throughout with status and completion notifications from our platform Tradify.

Do I receive an invoice for my order?

Yes, all orders will receive status notifications. Please contact accounts@jgmaster.com.au for an itemised tax invoice.